Benquora

FAQ

Useful answers before you choose and after you order.

Choosing a stand

Which type should I choose?

A fixed cradle suits a dedicated surface; folding styles suit carrying; adjustable desktop styles offer a different placement approach; clamp holders need a suitable, secure edge. Read How to Choose.

Will it fit my phone and case?

Compatibility cannot be established from a scene image alone. Contact us with the model and case, and ask for any fit detail that is important before ordering.

Are the phones and accessories included?

Phones, furniture and styling props are for illustration and are not included unless expressly stated. Images for this collection are AI-generated design illustrations, not verified stock photographs.

Delivery & payment

Where do you ship, and in which currency?

We currently serve the United States and use USD. Available payment methods appear at checkout.

How much is delivery?

Standard shipping is $5.99 below a discounted merchandise subtotal of $50, and free at $50 or more. Expedited shipping is $7.99. Taxes and shipping are excluded from the free-shipping threshold.

How long does an order take?

Allow 5–10 business days for processing plus 10–15 business days for standard transit after dispatch: an estimated 15–25 business days overall. Expedited arrival dates need confirmation.

Can I change my address or cancel?

Email promptly with your order number. We will try to help before dispatch; changes may not be possible once fulfillment has progressed.

Returns & privacy

How do returns work?

Request a return within 30 days after receiving your order. Wait for instructions before sending it to the company address in China. Buyers pay return postage for personal reasons. Contact us first for damage or wrong items.

When is a refund processed?

We aim to inspect returned goods and process an approved refund within 10 business days after receipt, to the original payment method. Your bank may take additional time.

How can I make a privacy request?

Use Your Privacy Choices for eligible opt-outs or email service@benquora.com to request access, correction or deletion where available.

Company & contact

Chengdu Kexin Ruihan Technology Co., Ltd.
Benquora
Owner: Deng Weiling
service@benquora.com
+852 6773 0087

No. 1226, 12th Floor, Unit 1, Building 1, No. 84, Xidajie, Qingyang District, Chengdu, Sichuan Province, China

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